Terms of service

Welcome to Bitez! By using our site or making a purchase, you agree to the following Terms of Service. Please read these carefully as they outline your rights and responsibilities.

1. General

These Terms of Service apply to all users of Bitez. By accessing or buying from our site, you agree to these terms.

2. Orders and Payment

All prices are listed in SEK and include VAT as per Swedish law. Payments are processed securely through our third-party providers. Accepted payment methods are listed at checkout.

3. Shipping and Delivery

We ship within Sweden only. Orders are typically processed within 2–5 business days, with delivery times based on the shipping method chosen at checkout. Delivery times may vary by location and availability.

4. Returns and Refunds

If you are not satisfied with your purchase, please contact us within 14 days of receiving your order to request a return or exchange. Items must be in original condition, and return shipping costs may apply. Refunds will be issued within 14 days of receiving the returned item.

5. Intellectual Property

All content on Bitez, including product designs, images, text, and graphics, is owned by or licensed to Bitez and may not be reproduced without our permission.

6. Contact Us

For questions, concerns, or assistance, please reach out to us at hello@puzzlebitez.com